Vin Hesten Trail Rides

Our Policies
No alcohol consumption is allowed during your ride, riders that are believed to be under the influence of alcohol may be asked to leave without a refund.  
You must obey your trail guide.  For your safety and the safety of others and our horses you must obey all orders from your guide.  Failing to do so could cause your ride to end early without a refund.
Jeans or long pants only.  Shorts, skirts, or dresses are not allowed.
No sandals or open toed shoes are allowed.
Please lock any valuables in your vehicle or leave them at home or in your hotel.  We are not responsible for lost or stolen items.
No yahooing, this adventure is designed to offer safe and fun trail adventures.  We do not allow our riders to run amok, or take off.  Our guides are provided to keep order and keep you safe and our horses safe.  This is not a race and we will not be running all over the place.  If our guides feel that you are behaving in an unsafe manner or jeopardizing the peaceful and quiet enjoyment of the ride or the safety of horses or other guests, you may be asked to leave without a refund.
Please do not come to us if you are looking for some extreme trail ride or x-games style of thrills.  Our rides are WALK only and designed to provide enjoyable, safe tours on horseback.
Our guides will select your horse and the order of the horses during the ride.  Horses are herd animals and have a very distinct pecking order, we do this for safety reasons.  Customers are not guaranteed a horse of their choice.
Stay behind your guide and stay on designated trails, blazing your own trails is not permitted.
All sales are final, no refunds.  Vin Hesten Passports are good for trail adventure only.
Rides can be rescheduled with 24 hour notice.
Promotional or discounted rides can be rescheduled for a $25 per person rescheduling fee.  
No call, no show, you forfeit your ride and your admission.
Booked rides are transferable at no charge, with notice.
No chargebacks.  Any chargeback will be treated as a violation of our policies and you will be subject to penalties and damages.
All riders must have a signed release of liability and a rider profile form filled out prior to their ride.
Parents or legal guardians must sign for all minors.
All minors must wear protective head gear.  You may use your own or we will provide it for you.
Trail riding adventures are for riders 12 or older.
You MUST be on time for your ride.  If you are more than 20 minutes late, your ride will start without you and your payment will be forfeit.  There are no exceptions.  We have a steady schedule and are accommodating many riders.  Your tardiness can ruin their ride and throw a whole day off.  In consideration of others, please be on time for your ride.  Our appointments are prompt and always start on time.
Early arrivals may wait patiently in our registration area.  There is no advantage to being early so please just try to be on time.
Vouchers are subject to all terms and conditions that are listed in the fine print on the voucher.  Vouchers are promotional and not valid for use every day.  Please see your voucher for details and check our availability or give us a call before you decide to purchase a promotion.
We reserve the right to cancel ANY ride for ANY reason with 24 hours notice to the customer either by phone, text or email.
All rides MUST be paid for prior to your arrival either by credit card, PayPal, voucher, or gift certificate, sorry our guides cannot accept any payment.
All riders must fully read and understand our Release of Liability prior to arrival.  Release will be signed by each rider prior to beginning ride.  Click here to read >>>  VH_Release of Liability 03-2015.pdf
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vinhestentrailrides@gmail.com

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